On February 05, 2011, Project Pearl 2, the implementation of Oracle's Customer Care and Billing (CC&B) System in Davao Light and Power Company (DLPC) went live.
Some of the features of Oracle's CC&B include:
- Optimized Customer Satisfaction
- Precision Billing for Multiple Products
- Modular Architecture
- Low Cost of Ownership
- DLPC has implemented Oracle Utilities CC&B to improve its billing processes, give support to its growing customer base and optimize their satisfaction.
Boasting a low number of customizations in addition to the short implementation cycle, DLPC's initial go-live period has gone very smoothly with no show-stopping issues. Tiger Consulting and Software Devt Inc's compromise, know-how and understanding of the customer's needs have been one of the success keys of this project:
"Your firm has shown a deep understanding of the design of Oracle's CC&B enabling you to make the best recommendation from the various options and solution to address our specific requirements in the most cost-effective way. Your assigned staff showed a high level of professionalism, dedication and cooperation allowing them to work well with our Project Team. They always endeavored to put in the time necessary to ensure the timely completion of your deliverables,"
- Lemuel P. Quilos Project Manager, Pearl 2 IT Group Head, Davao Light and Power Company
Davao Light & Power Co. is one of the six distribution companies controlled by Aboitiz Power, and is the second that has gone live with CC&B. Visayan Electric Company has gone live last year, with assistance from TCSDI as well. Our successful involvements with Aboitiz Power has allowed us to maintain strong ties with the company, further strengthening our position as their preferred implementer for their next-generation systems.
Oracle Utilities Customer Care and Billing handles every aspect of utility customer information-service connection, meter reads, rating, billing, and more-while also undertaking associated functions like payment processing, collections, field service, and meter management. The product evolves with business demands, minimizing cost and risk. It helps utilities in any market maximize revenue, create cost efficiencies, and respond to market change. It scales from a few thousand to many millions of customers. Upgrades are quick and easy. As a result, Oracle Utilities Customer Care and Billing clients reliably meet market windows and regulatory deadlines while enjoying a low total cost of ownership and a high return on investment.
Tiger Consulting and Software Devt Inc offers a full complement of CC&B implementation and support services. Whether a client is looking for an end-to-end enterprise implementation, a hosted environment, a technical or functional upgrade, or application support and maintenance services, TCSDI has the expertise and resources available to help maximize your CC&B investment. Let our CC&B consultants help you achieve the results your company expects at a price you can afford. For more information, please contact us at firstname.lastname@example.org.